Policies and Terms
gloly is a trademark owned by Maham Al-Einaya Trading Company, Commercial Registration No: 1010955418, We aim to provide a reliable and secure online shopping experience through our website and official application.
At gloly, we are fully committed to complying with the regulations and laws adopted in the Kingdom of Saudi Arabia, including the E-Commerce Law, the Personal Data Protection Law, and Consumer Protection Regulations. These policies and terms have been prepared based on these regulations to organize the relationship between the store and the customers, clarify their rights and obligations, define procedures for orders, payment, and delivery, and protect privacy.
Using the gloly platform or its application constitutes explicit acceptance of all the terms stated in this document.
All content displayed on the gloly platform, including text, images, designs, trademarks, and user interface, is protected under intellectual property laws applicable in the Kingdom of Saudi Arabia. Unauthorized use or reproduction is prohibited without prior written permission from gloly management.
1. Terms and Conditions
These terms have been prepared in accordance with the regulations adopted in the Kingdom of Saudi Arabia, including the E-Commerce Law, the Personal Data Protection Law, and Consumer Protection Regulations issued by the competent authorities.
Account Creation and Use
Users must provide accurate and up-to-date information when creating an account and are responsible for the accuracy of that information.
Users are responsible for keeping their login credentials confidential. gloly is not responsible for any unauthorized use resulting from negligence.
gloly reserves the right to suspend or delete any account that violates these terms or is used for illegal purposes.
Orders
Confirming an order by the user constitutes a final sales agreement, specifying the product price, delivery method, and explicit acceptance of the terms.
In case of technical errors in the order, gloly reserves the right to correct them while notifying the user.
Payment Policy
gloly provides several secure and fast payment options to suit all customers.
Payment via Credit Cards and Electronic Systems
This option is considered a fast and secure method of payment. Payment methods include credit cards and other approved electronic systems.
Payments are processed through a licensed and secure electronic payment gateway. Card details are not stored on gloly servers, ensuring the privacy and security of your financial information.
Installment Payments via Service Providers
Available for eligible orders according to the provider’s conditions.
The customer is subject to the financing entity’s approval conditions, such as credit limit or payment history.
gloly is not responsible for any rejection or delay of the order by installment service providers.
Prices and Tax
All prices displayed on the gloly platform include 15% VAT.
Prices are subject to change at any time without prior notice, and only the price displayed at the time of order completion is applied.
In case of discounts or promotional offers, the price before and after the discount will be clearly indicated.
Platform Tax Registration Number: 311927316500003.
Delivery
gloly commits to delivering orders to the address specified by the customer within the timeframe indicated during the order.
If gloly delays delivery within Saudi Arabia for more than 15 days from the order date, or for international shipping if it exceeds the agreed duration considering country-specific shipping and customs regulations, the customer has the right to cancel the order and receive a full refund.
If delivery fails due to incorrect information provided by the customer (e.g., address or phone number), the customer is responsible for any additional shipping costs incurred.
2. Privacy and Data Protection
We are committed to protecting our users’ data and handle all information collected or processed according to the highest legal and regulatory standards in Saudi Arabia.
Information Collected
Technical: IP address, device type, system and browser, pages visited, approximate geographic location, usage history, cookies.
During registration or order: Name, mobile number, email, delivery address, payment data (processed through secure gateways and not stored by us).
Use of Information
Collected data is used for the following purposes:
- Processing and fulfilling orders.
- Communicating with users regarding orders or support.
- Improving website and application performance and analyzing usage.
- Sending notifications about offers and discounts.
- Protecting the platform from illegal or fraudulent activities.
Data Access
Access Permissions
When using the gloly website or app, we may request permission to access certain device features to improve the user experience, including:
- Location: To improve delivery experience and personalize offers.
- Files and Images: To upload invoices or order documents if needed.
- Notifications: To send account or order status alerts.
- Contacts: To facilitate gift sending or purchase invitations, with user consent.
Users can modify or disable these permissions in their device settings at any time.
Data Collection
We collect technical non-personal information through the website or app, such as:
- Device type and system version.
- Language and time zone.
- Usage logs of site and app.
- Crash reports and performance data.
This data is used to improve performance and develop the user experience.
Data Protection
gloly relies on advanced security protocols (e.g., SSL) and uses secure servers within the Kingdom or trusted partners. Internal protection measures prevent unauthorized access or alteration of data.
Data Retention
gloly retains personal data only for the duration necessary to fulfill the purpose of collection, in accordance with applicable laws. Data is securely deleted or destroyed once no longer needed.
Data Sharing
User data is shared only with parties necessary to provide the service, including:
- Shipping and delivery companies.
- Payment gateway providers.
- Authorities in case of a legal request.
User data is never sold or rented to any commercial party without consent.
Promotional Messages
gloly sends marketing messages only after user consent, including offers and updates. Users can unsubscribe at any time via links in messages or account settings.
External Links
The website or app may contain links to external sites or apps not managed by gloly, and we are not responsible for their privacy policies.
Data Correction or Deletion
Users have the right to request correction, deletion, or full account cancellation, while considering legal obligations that require retaining certain data for a defined period, such as accounting records or past invoices.
Order Data Correction
Users can correct or modify order data before shipping by contacting customer service. gloly reserves the right to correct any technical or unintentional errors in order data while notifying the user.
Data Breach Notification
In case of unauthorized data access or leakage, gloly will notify the user and the Ministry of Commerce within three business days, including details of the incident, affected data, and actions taken.
Privacy Policy Updates
gloly may update this policy at any time. Continued use of the platform constitutes implicit agreement to the updated policy.
Complaints and Suggestions
gloly values customer feedback and continuously strives to improve services. Customers can submit complaints and suggestions via email: [email protected].
Limitation of Liability
gloly is not responsible for any direct or indirect damages resulting from misuse of products or violation of usage instructions. Liability is limited to the value of the purchased product.
Modifications
gloly reserves the right to modify these terms at any time, with users being notified of significant updates through the website or app. Continued use constitutes implicit agreement to the modified terms.
Applicable Law
These policies and terms are governed by the laws of the Kingdom of Saudi Arabia. Any disputes are to be resolved by the competent judicial authorities in the Kingdom.
3. After-Sales Services
We provide after-sales services aimed at ensuring customer satisfaction and trust, including:
Support and Follow-Up
Continuous support is provided to customers after order completion to answer inquiries or handle feedback through approved communication channels.
Order Updates
Customers are notified of order status updates from processing to delivery, ensuring a clear and smooth tracking experience.
Continuous Improvement
All feedback and suggestions are collected to develop service quality and enhance the shopping experience continuously.
Returns and Exchanges
gloly offers product returns or exchanges after purchase according to gloly’s policies and terms. For more information, please visit the Returns and Exchanges Policy page.